Twin Room
- 2 Single beds,1 King-size bed,1 King-size bed and 1 Sofa bed
Hotel · Durban · KwaZulu-Natal
Hilton Garden Inn Umhlanga Arch
A contemporary hotel in Umhlanga Ridge, Durban, with a rooftop pool and easy access to local dining and the beach.
- Rooftop pool with views
- Free Wi-Fi throughout
- 24-hour reception and room service
8.7
Great
2458 reviews
Booking.com 8.7 · 2458 reviews
About
Hilton Garden Inn Umhlanga Arch
Hilton Garden Inn Umhlanga Arch sits in the Umhlanga business district, a short walk from restaurants, Gateway Mall, and a 25-minute stroll from Whalebone Pier. The hotel offers a rooftop pool, a bar and restaurant, and free Wi-Fi throughout.
Rooms are designed for comfort, with air conditioning, tea and coffee facilities, and some include mini-bars and soundproofing. Family suites and mobility-accessible rooms are available, and the hotel provides 24-hour reception, laundry, and meeting facilities.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Central Umhlanga location — Close to restaurants, Gateway Mall, Chris Saunders Park, and within easy reach of the beach and airport.
- Rooftop pool with views — A heated rooftop pool with sun loungers and pool views, a hit with families and other guests.
- High service and room ratings — Guests rate rooms and service at 9.1, with staff scoring 9.0, reflecting consistent quality.
- Family-friendly facilities — Family rooms and suites, cots, children's buffet, board games, and a pool that kids love.
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Worth weighing
4 to weigh- Check-in can be slow — One guest reported a long wait due to a payment system outage, leaving staff rushing and rooms not ready until afternoon.
- Dining hours limited — Breakfast is served in the bar, and some guests wished dining options were available later in the day.
- Views can disappoint — While some rooms offer pleasant views, at least one guest found the outlook from their room not what they hoped.
- No pets allowed — The hotel has a strict no-pets policy, which may limit options for those travelling with animals.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Family King Suite
- 1 King-size bed and 2 Single beds
Family King Room
- 1 King-size bed,1 King-size bed and 2 Single beds
- Shower
- Heating
- Air conditioning
King Room Mobility accessible
- 1 King-size bed
One-Bedroom King Suite
- 1 King-size bed
Family Suite
- 1 King-size bed and 2 Single beds
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Pool & Wellness
- Rooftop pool
- Pool with view
- Sun loungers
- Beach umbrellas
- Fitness centre
Food & Drink
- Restaurant
- Bar/ Lounge area
- Coffee shop
- Special diet menus
- Children's buffet
- Happy hour
- Welcome drink
Services
- 24-hour reception
- Express check-in/ -out
- VIP check-in/ -out
- Room service
- Housekeeping
- Laundry
- Luggage storage
- Paid shuttle service
- Meeting/ Banquet facilities
- Fax/Photocopying
In-Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Tea and coffee facilities
- Soundproofed rooms
- Sitting area
- Free toiletries
- Flat-screen TV
Accessibility & Safety
- Rooms/ Facilities for disabled
- Wheelchair access
- Toilet for disabled
- 24-hour security
- Smoke detectors
- Fire extinguishers
- Key card access
- Safe deposit box
Family & Children
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 2,458 reviews
Booking.com · 8.7 · 2458 reviews
8.7Verified guest“The room's contemporary style and clever layout, with a shower opening into the bedroom and a sink outside, made for a fresh and enjoyable stay.”
8.7Verified guest“A fantastic location close to everything I needed – restaurants, the airport, and the beach. The room was elegant with satellite TV, climate control, and a safe. The nearby Sugarlicious dessert spot was a lovely find.”
8.7Verified guest“Everything was just right for an Easter break. Competent and friendly staff, breakfast served in the bar, and a central base for exploring Gateway Mall and various dining options.”
8.7Verified guest“Check-in took ages because their payment system crashed, and my room wasn't ready until the afternoon. The rushed staff made it a stressful start.”
8.7Verified guest“We got a king room with a lovely design and a cot for our little one. The central location was a definite plus.”
8.7Verified guest“Great location close to dining, attractions, and the beach, with easy access to shopping malls and main roads.”
04 — Location
Getting around Durban
The property sits in Durban.
Dining: The hotel is close to numerous restaurants and dining options, with Sugarlicious dessert restaurant about 1 mile away. The hotel's own bar serves a variety of food.
Shopping: Gateway Mall is a short walk from the hotel, offering extensive shopping and entertainment.
Leisure: Whalebone Pier is about a 25-minute walk away, and Chris Saunders Park is nearby for a relaxing stroll.
1 Ncondo Place, Umhlanga Ridge, Umhlanga, Durban, KwaZulu-Natal, 4320, South Africa
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 202 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 until 23:59, and check-out is at 12:00. Late check-out service is available.
Is parking available at the hotel?
Yes, parking is available on-site. One guest noted convenient on-site parking.
Are pets allowed at the hotel?
No, pets are not allowed at Hilton Garden Inn Umhlanga Arch.
Does the hotel have a pool?
Yes, there is a rooftop pool with views, and it is heated, which guests have especially enjoyed with children.
Is breakfast served at the hotel?
Yes, breakfast is served in the bar area, and guests have praised the variety of options.
Are there family rooms?
Yes, the hotel offers a Family King Suite, Family King Room, and Family Suite, with options for king and single beds.
The bottom line
A reliable, well-located choice in Umhlanga Ridge, especially for families and business travellers who value a rooftop pool and easy access to local amenities. Service and rooms earn high marks, though occasional check-in delays and limited dining hours are worth bearing in mind.
8.7Solid 4-star comfort with a prime location and rooftop pool.
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